Shipping Policy
We ship custom packaging free to all 50 states, with no minimum order required to qualify. This policy explains how your order moves from approval to your door, covering production times, delivery estimates, tracking, and what happens in the rare case of a delay, loss, or damage.
Your order enters our workflow once two things are done: your design is approved and your payment is confirmed. Until we have both, production cannot begin, so quick approvals keep your timeline on track.
- Design approved in writing (digital proof sign off)
- Payment confirmed via our secure PayPal checkout
- Final specs, including size, material, quantity, and finish, locked in
Most custom packaging is produced within 8 to 10 business days after approval. Larger or more complex orders may need a little longer to protect quality. We confirm your exact production schedule when your order is placed.
| Order Type | Typical Production Time |
|---|---|
| Standard custom boxes | 8 to 10 business days |
| High volume or complex finishes | 10 to 12 business days |
| Rush orders (on request) | Expedited, confirmed case by case |
Production time is separate from shipping transit time. Your total delivery estimate is production time plus carrier transit.
We ship through trusted carriers and choose the best routing for your destination and deadline. Standard shipping is free on all U.S. orders.
- Carriers — FedEx, UPS, DHL, OnTrac, and LaserShip
- Standard shipping — free to every U.S. state, with no minimum order
- Expedited shipping — available on request for urgent deadlines
- Tracking — provided on every order, no exceptions
Why our delivery times are shorter: all of our production facilities are based in the United States, and we run multiple manufacturing units across the country. Your order ships domestically from the start, with no customs, no ocean freight, and no month long wait.
Once your order ships, typical ground transit within the continental U.S. is a few business days, depending on distance. Alaska, Hawaii, and remote areas may take longer. We will give you a realistic delivery window at the order stage.
Total delivery equals production time plus transit time. Example: an 8 to 10 business day production run plus 2 to 5 business days of ground transit means most orders arrive within roughly 2 to 3 weeks of approval. Rush options can compress this.
Every order ships with tracking. As soon as your package is picked up, we will send a tracking number so you can follow it to your door. If you have not received tracking when expected, just reach out.
- We ship packaging materials only, not the products they are designed to hold
- Some remote ZIP codes may face longer transit times or limited carrier options
- Freight or palletized delivery may apply to very large orders; we will confirm in advance
Our free shipping offer applies to U.S. destinations. If you need delivery outside the United States, contact us before ordering. Where available, international shipping is quoted separately, and any customs duties, taxes, or import fees are the customer's responsibility.
We inspect every order before dispatch and pack it to travel well. If your shipment arrives damaged in transit, contact us within a set number of days of delivery with photos of the packaging and product. Once verified, we will arrange a fair resolution, typically a replacement of the affected items.
Occasionally, weather, carrier backlogs, or events outside our control can slow a delivery. We will keep you informed if we see a delay and help track down your order. Carrier caused delays do not fall within our direct control, but we will always advocate on your behalf.
Need to change your shipping address? Tell us as soon as possible. We can usually update it before the order ships, but once a package is in the carrier's hands, changes may not be possible. Please double check your address at checkout; reshipping costs from an incorrect address may be passed on.
If tracking shows a package as delivered but you cannot find it, or it appears lost in transit, contact us. We will open an investigation with the carrier and work toward a resolution, which may include a replacement once the carrier confirms the loss.
Because custom packaging is made to your exact specifications, it generally cannot be returned or resold. For full details on eligibility, defects, and refunds, see our Refund and Returns Policy.
- Provide an accurate, complete shipping address
- Approve proofs promptly to keep your timeline on track
- Inspect your order on arrival and report issues quickly
- Be available to receive freight deliveries when scheduled
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50States, Free Shipping
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8 to 10Days, Standard Production
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100%Orders Tracked
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5Trusted Carriers
Yes. Standard shipping is free to all 50 U.S. states, with no minimum order required.
Plan for production, usually 8 to 10 business days, plus carrier transit of a few business days. We confirm a delivery window when you order.
Often, yes. Share your deadline and we will confirm whether expedited production and shipping can meet it.
Every order ships with tracking. You will receive the number once your package is picked up by the carrier.
Contact us promptly with photos. After we verify the damage, we will arrange a replacement of the affected items.
Our team is here to help before, during, and after your order ships. Reach out any time for updates, tracking, or shipping questions.
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